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ION RMA Support

What is RMA Acceptance Form?

Last Updated: Mar 15, 2018 02:32PM PDT

Customers sending their out of warranty units for evaluation / repair must complete the RMA Acceptance Form, see attached.

 

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Warranty Information


One Stop Systems, offers a one-year warranty (parts and labor) on One Stop Systems expansion units and other products from the date of shipment. If at any time during the warranty period your product fails to operate within specification, One Stop Systems (at our option) replace or repair the unit at no charge.

 

 

In-Warranty Repairs (RMA)


As long as your unit is under warranty, we will repair it at no charge. The standard turnaround time for repairs is 10-15 business days after receipt of the unit (shipping time not included). Under certain circumstances, repairs may take longer. All repairs are warranted for 90 days after the date of the shipment or the remaining of the original warranty, whichever is longer. One Stop Systems will be responsible for all standard shipping costs.

 

Out-of-Warranty Repairs (OOW)


If your unit is no longer under warranty, we will perform an evaluation and estimate the repair cost for a
standard initial P.O. cost or diagnostic fee of $150.00. We will then contact you to advise you on the repair cost. The cost for repairing out of warranty items will be quoted on a time and material basis. Upon your approval, we will proceed with the repair. The standard turn-around time for repairs to is 10-15 business days (shipping time not included). Under certain circumstances, repairs may take longer. All repairs are warranted for 90 days after the date of the shipment. Customer is responsible for all shipping costs.

 

Any customer requiring RMA or OOW repair should follow the steps below:

 

1. Contact One Stop Systems via email (support@onestopsystems.com) or telephone 858-530-2511
The following information is requested:


o Unit Model/Serial number
o Customer name, address, primary contact and telephone number
o Detailed description of problem encountered


2. Within 48 hours a Technical Representative will make contact for troubleshooting via phone
consultation.


3. If the unit requires repair the customer should use the RMA/OOW customer form which is available
on the website and
One Stop Systems will issue a Return Material Authorization (RMA) or Out of Warranty
(OOW) number for repair.

 

4. One Stop Systems  will provide the return address to customer.


5. Within 48 hours of receipt, the customer will be contacted as to the status of the unit (confirmation of
Non-conformance, No Fault Found, etc.).

 

NOTE: If an RMA unit is determined to be “No Fault Found”, an evaluation fee of
$150.00 may be assessed.

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