Customer is responsible for shipping and packaging the product in a manner that it will be protected from any external elements or forces that would cause physical damage/s to it. One Stop Systems cannot be responsible for any physical damages to the product due to poor packaging.
All RMA units are shippable via UPS ground. The unit must be insured when shipping back, please let us know the value of your equipment so we can insure and include that in our shipping document.
Declared Value for Insurance (US Dollars)
Customer must specify insured value for return shipment. Although we strongly recommend that all shipments be insured, enter "No" if the shipment is not to be insured. We are not responsible for damage to or loss of uninsured shipments.
TAXES AND CUSTOM DUTIES:
Buyer or recipient is responsible for any customs duties and taxes that may occur and any applicable taxes associated with freight to and from One Stop Systems.
If unit was purchased in UNITED STATES and customer or recipient prefer to ship the unit overseas or to foreign countries she/he will be responsible for any customs duties and taxes that may occur. The recipient or the importer of record must comply with all present and existing laws and regulations of the country in which you are receiving the goods/commodities. All International RMA shipment, customs and import duties are applied once the shipment reaches its destination
Customs Policies vary widely from country to country and we have no control over these charges and can not prognosticate what they may be. You must contact your local customs office for further information