RMA Center

Advanced Replacements

Last Updated: Jan 24, 2018 04:07PM PST
One Stops Systems offers an Advanced Replacement Service primarily intended to address severe problems encountered in a system within the first 60 days
after shipment. Under the terms of this service, One Stops Systems will expedite the shipment of a replacement product prior to receiving the defective product. Advanced replacements are available by
providing a VISA, MasterCard or American Express card which will be charged the list price of the replacement product and associated shipping costs. The cost for this service is ranges from
$25 to $100 plus a 25% restocking fee. Credit for the purchase price of the original product will be issued 7-10 business days after receipt of the original product. The original product must be returned to One Stops Systems with all parts and components that were shipped with it, in undamaged condition. You are responsible for missing components and/or systems or components that are found to be physically damaged
upon return. Advanced Replacement Service is not offered for the following products:

a. Out of Warranty products: If your product is out of
warranty and requires repair, please refer to the Out of
Warranty Repair Service

b. OEM branded products: If your product is manufactured by
One Stops Systems, but carries another brand name, please contact the
company whose brand name appears on the product, or the
third-party company who sold you the product for
information regarding their advanced replacement policies.

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