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RMA Center

DOA (Dead on Arrival) FAQ

Last Updated: Jan 24, 2018 04:05PM PST
DOA (DEAD ON ARRIVAL) PRODUCTS.
A product is considered DOA if it displays symptoms of hardware failure within 30 days of shipment. If you believe that your product is DOA, please contact OSS Technical Support within 30 days of shipment. An OSS Technical Support Specialist may offer the following options:

a. Complete Replacement: The same product that you ordered will be shipped to you at OSS's expense.

b. Component Replacement: If it can be determined that a particular component is causing the failure, (e.g. power supply) a replacement component will be shipped to you at OSS’s expense.
In both instances mentioned above, an OSS Technical Support Specialist may choose to issue a ‘Call Tag’ to retrieve the defective product at OSS's expense. It is your responsibility to ensure the defective product is properly packaged for shipment and ready at the time of the scheduled Call Tag pick-up.
If the reported product problem is deemed by an OSS Technical Support Specialist to be either (1) NOT DOA, or (2) DOA more than 30 calendar days after shipment, the standard Product Warranty will apply.

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