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RMA Center

Do I provide the packaging materials for my unit that is shipping back for repair?

Last Updated: Jan 24, 2018 04:01PM PST

Question:

Do I provide the packaging materials for my unit that is shipping back for repair?

 

Answer:

Yes, it is customer’s responsibility to package the OSS unit appropriately.  Units that are damage during transit or shipment due to poor packaging will not be covered under warranty.

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