http://i1092.photobucket.com/albums/i413/mtgsd/support/ossbannerdeskcom57.png?width=699&height=129&xn_auth=no&type=x-png
Welcome, Guest Login

Support Center

Trouble Shooting ExpressBox and 3rd Party PCIe Card

Last Updated: Sep 08, 2016 11:59AM PDT

Product: ExpressBox
Computer: Laptop  or Apple MacBook Pro
Operating System: Windows XP, Vista and Mac OS X

 

 

Trouble shooting ExpressBox


Note: ExpressBox and its ExpressCards will be transparent or invisible to Windows Device Manager or Apple System Profiler.


The PCIe Card installed in ExpressBox is not showing up in Windows Device Manager or Apple System Profiler


Windows XP

A. Remove or Uninstall the Ecard driver ( If Ecard driver had been installed)
B. After removing the Ecard driver do the following

1. Shutdown laptop
2. Shutdown ExpressBox
3. Remove or disconnect ExpressCard from laptop
4. Power on ExpressBox (do not connect the ExpressCard yet)
5. Power on Laptop and then Press F8
6. Windows Advanced Options Menu will show up ( do not  select anything yet)
7. Reinsert the ExpressCard
8. Select “Start Windows Normally�? from the Windows Advanced Options Menu
9. Press Enter

Wait for a few moments until all the programs are loaded in.

Check the Device Manager + View Devices by Connection Expand the devices and go to PCI Bus, and find the PCIe Card that is installed in ExpressBox.

Again, don’t look for the ExpresBox and ExpressCard because they are transparent or invisible to Windows Device Manager.

If you don’t see the PCIe Card do the following:

Disconnect the ExpressCard from laptop

1. Install the Ecard driver 2.0, from http://www.magma.com/download/EcardDriver2.2
2. Reboot laptop (do not connect ExpressCard yet)
3. Install Ecard Patch from http://www.magma.com/download/EcardDriver2.2
4. Shutdown laptop
5. Power on the ExpressBox ( do not connect the ExpressCard yet)
6. Power on the Laptop
7. Windows  will prompt you to insert express card
8. Insert ExpressCard then press Enter
9. Windows will automatically boot

Once you are logged on in to Windows, wait for a few moments until all the programs are loaded in.

Check the Device Manager + View Devices by Connection Expand the devices and go to PCI Bus, and find the PCIe Card that is installed in ExpressBox.


Windows Vista


Note: Magma Driver is not required. No need to install the Ecard driver and Ecard patch in Windows Vista.

10. Shutdown laptop
11. Shutdown ExpressBox
12. Remove or disconnect ExpressCard from laptop
13. Power on ExpressBox (do not connect the ExpressCard yet)
14. Power on Laptop and then Press F8
15. Windows Advanced Options Menu will show up ( do not  select anything yet)
16. Reinsert the ExpressCard
17. Select “Start Windows Normally�? from the Windows Advanced Options Menu
18. Press Enter

Wait for a few moments until all the programs are loaded in.

Check the Device Manager + View Devices by Connection Expand the devices and go to PCI Bus, and find the PCIe Card that is installed in ExpressBox.

Again, don’t look for the ExpresBox and ExpressCard because they are transparent or invisible to Windows Device Manager.


If you don’t see the PCIE card do the following

1. While the laptop is on and ExpressCard is connected
2. Disconnect Express Card, wait for few seconds
3. Reinsert the ExpressCard and see if the PCIE card is detected
4. if not, go to Device Manager again and rescan for new hardware


Apple - Mac Book Pro


Note: There is no need to install Ecard driver and Ecard patch

1. Shutdown laptop
2. Shutdown ExpressBox
3. Remove or disconnect ExpressCard from laptop
4. Power on ExpressBox (do not connect the ExpressCard yet)
5. Power On MacBook Pro and immediately hold down the ALT-KEY
6. Reinsert the ExpressCard
7. Select the Disk drive to boot (i.e MAC or Windows)

Check System Profiler, go to PCI card and check if you see the PCIE card or not.

 

 

Contact Us

  • Email Us
  • Support Resources
      Videos
      Documents
      Software
      Troubleshooting
desk@onestopsystems.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete