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Protools Software unable to detect the ProTools, DAE Error - 1114

Last Updated: Sep 29, 2016 04:57PM PDT

Product: PE6R4-I
Computer: Mac Pro
Operating System: 10.6
Application: Protools HD (8.0)

 

Problem: 
MacPro System Profiler  is not seeing the Magma device /  Magma unit. Protools Software unable to detect the Protools Hardware.

DAE Error - 1114 and more

 

 

If you Encounter problem such as Pro Tools SW unable to detect Pro Tools Hardware  or having a DAE error such as -1115 it is highly recommended to follow these troubleshooting Tips:


TROUBLESHOOTING Pro Tools,  Magma PE6R4-I & Mac Pro
1. Always power on the Magma unit first before powering on the computer.

2. Install the Magma Host Interface card in the last PCIE slot, this is the PCIE slot farthest away from the video card inside the MacPro.

And Make sure the SW1 DIP switch on the Magma Host Interface card is set to X4. For visual instruction go to this link:
http://magma.nfpondemand.com/MRcgi/MRTicketPage.pl?USER=&MRP=0&PROJECTID=2&MR=5040

3. Check the load resistor inside the Magma unit, make sure it is firmly connected to the power supply.
For visual instruction go to this URL:
http://magma.nfpondemand.com/MRcgi/MRTicketPage.pl?USER=&MRP=0&PROJECTID=2&MR=5255


Pro Tools installation in PE6R4-I Magma unit:
4. Install the core card next to the PCI slot that has a KAPTOn tape on. And install the Process or Accel next to core card.

5. Please do connect the Pro Tools ribbon flex cable correctly, it should be connected from port B of Core card to port A of Acce/ Process card. Same thing with Accel to Accel card, B to A.

For more information, check out these video tutorials:
Installation of Digidesign Protools Core PCI card in PE6R4-I
http://www.youtube.com/watch?v=izzVUk1rpzQ


Installation of Digidesign Protools Accel card in PE6R4-I
http://www.youtube.com/watch?v=cFtMZ0obZUE


PCIE Host Card installation in MAcPro Intel Computer
http://www.youtube.com/watch?v=IDqQ9qBwGD4

 

NOTE:   if the error is still occuring  after performing the above troubleshooting measures and getting a replacement chassis, the problem is obviously not with the PE6R4-i.
We are strongly suggesting to contact Digidesign Tech Support to service for assistance. 

For further troubleshooting and more information about E error -1115, including possible causes and steps to resolve the issue please go this URL
http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=325383
OR  see attached file

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