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Collecting Log Information For ION 2.x

Last Updated: Jun 06, 2018 10:49AM PDT
Introduction
This article describes how you can collect log files for ION 2.x. ION Data Accelerator logs are distinct from the OS logs and can be collected for troubleshooting purposes.

Affected Versions
This KB article references the following versions of ION:
ION 2.x

Detailed Description/Resolution

To collect log information perform the following steps listed in the table below.

Step1:
Navigate to the ioMemory section listing the serial numbers by clicking on the Configuration Tab.

Step2:
Click the ioMemory tab and select any of the serial numbers listed.

Step3:
Click the FIO BUG REPORT link (this link can be found in the lower right corner of the page.





Step4:
You should see the following dialog box.


Step5:
The bug report is generated as a .tar.bz2 file, with a filename that indicates the date and time of the capture. Various log information is captured to assist Customer Support in determining the cause of the problem.

Step6:
Click OK to save the file on your local machine.

Step7:
Attach the log to a currently open case, or login at https://onestopsystems.desk.com/customer/login to create a new case attaching the logs for review along with a detailed problem description.


 

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